- coffee capsules for nespresso
- Package Size
- Roast Style
- Coffee Products
- Coffee Brewing Systems
- Organic Natural Grocery
- Tea and Chocolate
- Coffee Supplies
SHIPPING INFO AND RETURNS
We currently ship to the 50 United States and Washington, DC. While we cannot ship internationally. We designed our shipping options to be simple, affordable, and free with minimum purchase! We currently offer UPS and FedEx as preferred carriers, and restrict delivery to the United States. Let us know if additional shipping options are important to you, and we'll add services as demand warrants.
|6-10 Business Days||$7.00 (FREE on orders over $150.00)||
|3-5 Business Days||$9.00 ($5.00 on orders over $150.00)||
|2 Business Days||$20.00||
|1 Business Day||$15.00|
Orders placed before 10am will ship out the same day. If the order is placed after 10am it will ship the next business day and arrive within the given time frame.
EXPEDITED SHIPPING DETAILS
|Order before 10am PST||2 Business Days||1 Business Day|
Changes to orders cannot be made after 1:00pm CST on business days, as packages may already be en route to their destination(s).
CANCELLING AN ORDER
At Mokanelacoffee.com we take pride in processing your orders quickly. Therefore, it may not always be possible to cancel your order once it has been placed. Orders that ship directly from the Mokanelacoffee.com warehouse must be cancelled by 1:00pm CST on their scheduled ship date. Packets and other items that require additional lead times may take us up to 72 hours to determine if we are able to grant your request. If we are unable to cancel the order prior to it entering the shipping process, you would need to return the item subject to our return policies below.
EXPEDITED SHIPPING OPTIONS
Overnight and second day shipping options are subject to the pickup cycles of the carrier and business day limitations. For example, if you place an order on Thursday evening and specify second day shipping, it will not arrive at its destination until the following Monday. In this example, the next available departure is on Friday evening, and the second day falls on a weekend. The following Monday is the second day in service terms.
Non-oversized shipments with Alaska, Hawaii, and P.O. box destinations incur the standard ground shipping charge but ship via U.S. Postal Service.
ALASKA, HAWAII, AND PO BOXES
We want you to be delighted with your Mokanelacoffee.com purchase. Most purchases can be returned within 15 days for a refund. Just contact us for an RMA number prior to return shipping. Mokanelacoffee.com will cover the cost of return shipping for defective items, and will refund 100% of the purchase price. An unwanted, resalable item will be refunded 100% of the purchase price provided:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
This product is delivered curbside to all residential addresses. Customers must make arrangements to be onsite for inspection and are responsible to bring items into their residence. Please note any visible damage to the packaging with the carrier prior to signing for the items. If there is visible damage to the furniture itself, refuse delivery and contact Mokanelacoffee.com as soon as possible.
Returns and Special Order Items
In the event that you need to return furniture or special order items, you will be responsible for all shipping costs. This includes the cost to return the item to us, as well as the cost of shipping the item to you.
Once the packets item has been shipped from the Mokanelacoffee.com, even if you have not received it, you will be responsible for round-trip freight costs should you decide to refuse delivery.
We do our best to provide accurate lead times for furniture and special order items. Shipping time frames reflected in product descriptions are based on estimates from our suppliers. In the event of a shipping delay, Mokanelacoffee.com will notify you promptly. However, we cannot be held responsible for shipping delays beyond estimated delivery times.
ORDER HISTORY & TRACKING
To track your package just sign in and click on My Account. In your account you will see order history by date or by order number. You can browse your order history and track the status of your orders. Tracking is real-time and will show information provided by the carrier.